Once your order has been dispatched, you will receive a dispatch confirmation email containing a tracking link. The subject line of this email is "Your Mous Order Has Left The Warehouse". Express services will be prioritised. 

The day that your order is dispatched is 'Day 0', and it should then arrive within the business-day timeframe provided for your chosen shipping option at checkout.

Pre-orders will be dispatched from the date stated on the relevant product page. Please note that it can take up to 1 business day for pre-orders to dispatch from this date, based on the shipping method selected.

Please be aware that the Black Friday / Christmas period is an extremely busy time of year for our warehouses and couriers, so dispatches and deliveries may take slightly longer than usual. However, we constantly make every effort to ship orders quickly.