Items purchased directly from our website can be returned to us for a refund or exchanged for an item of equal value, within 30 days from the date of delivery*. To request a return or exchange, please contact our Customer Experience team and they can guide you through the process. 

Any returned items must be unused and in a re-saleable condition. Please note that you will be responsible for any return postage costs, and we'd always recommend using a tracked postal service. 

Backpacks must be returned in perfect condition. All elements of the original packaging (i.e. tags, strap ties, protector film, clear polybag) should be present and intact, and the product should be returned in its original shipping box. We reserve the right not to issue a full refund if products have been customised or have been used, damaged or tampered with (unless they are faulty). This does not affect your statutory rights. 

* Please note that, since they are printed on demand, Mous Collabs cases cannot be returned or exchanged.