Yes, of course! We will honour our Lifetime Warranty on any eligible product which was purchased directly from us or one of our previously-authorised resellers. For more information about the terms of our Warranty policy, click here. 

Before contacting us, please get in touch with the kind person who bought your gift. They should be able to provide the order number for you, which will help us to process your request as quickly as possible.

It is important that we are able to match any replacements to their original order, so if you are not able to provide an order number then we may not be able to provide a replacement, but we'll always do our best to make every Mous experience a happy one!