We're sorry if your order hasn't arrived by the expected delivery date. We anticipate that the vast majority of orders will arrive within their estimated timeframe, but there are occasions when deliveries take a little longer than they should, and we understand that this can be frustrating.

The shipping timeframe for your selected option at checkout (which can be found on your order confirmation email) begins on the day that your order is dispatched - this is effectively 'Day 0'. You should then receive a dispatch confirmation email which will contain a tracking link so that you can keep an eye on your order in transit. Please allow the full delivery window for your order to arrive, and remember that 'business days' do not include weekends or public holidays.

If your order has still not arrived and there is no update on your tracking link, we kindly ask that you wait for at least 3 additional business days before reaching out to our Customer Experience team. Delayed orders are usually only a short distance away, so we appreciate your patience here, but we’ll always try to help if we can.