Once you've placed your order, you have 15 minutes to make any changes or cancellations to your order using our self-serve editor on your order confirmation page. 

If you wish to cancel your order after this 15-minute window, please get in touch and tell us ASAP! Please also let us know your reason for cancelling, as this is really helpful information for us.

Orders are processed quickly for fast dispatch, so we can't guarantee cancellations once they’ve been packed—especially for printed cases, which are made on demand and have a shorter processing time. However, we’ll do our best to help. If cancellation isn’t possible, we’ll guide you through the next steps.