Cancellations, Changes & Returns 4

• Can I cancel my order?
• Can I edit my order?
• Can I exchange my order?
• Can I return my order?

Discounts & Promotions 4

• What discounts do you offer?
• Where do I enter my discount code?
• Can I use multiple codes at once?
• Do you have a friend referral scheme?

Payment & Currency 4

• Which payment methods are accepted?
• Which currency is your website in?
• I think I've been wrongly charged.
• Do you offer any gift options?

Klarna 5

• What is Klarna?
• How does Pay in 3 instalments work?
• How does 'Pay later in 30 days' work?
• What happens if I don’t make a payment on time?
• What happens if I cancel or return my order?

Ordering & Returns: Other 3

• What emails will I get from you?
• Can I get a VAT / tax invoice?
• The product I want is out of stock.

Gift Cards 12

• Can you send the gift card email directly to my recipient?
• I’ve lost the gift card code email - can you resend it?
• Can I purchase a gift card using a discount code?
• Can I cancel/refund my gift card order?
• How do I use my gift card?

See all 12 articles