If you’re ordering from an EU (European Union) member country, you will not have to pay any additional customs fees; your total cost at checkout includes all applicable taxes and duties.

For customers in the US or UK, your order will also not incur any further fees beyond what you pay at checkout. If, for any reason, you are unexpectedly charged a customs fee, please reach out to us with proof of the charge, and we’ll get it sorted for you.

If you're ordering from a country outside the EU (European Union), your order may be subject to customs duties, import taxes, or handling fees determined by your country's customs authorities upon arrival. Since our warehouses are based in the UK and US, import regulations vary by country. These charges are not included in our prices and must be paid upon delivery. Mous is not responsible for these fees.

If you’re concerned about potential import fees in your region, we recommend checking with your local customs office before placing an order. If you believe there has been a customs error, please contact our Customer Experience team with any relevant courier correspondence, and we’ll do our best to assist you!