Oh no! We’re really sorry to hear that your product isn’t as expected. We want to make things right for you!

If you believe your item has a manufacturing or workmanship defect, please contact our Customer Experience team to make a warranty claim. If your claim is approved, we’ll replace your product free of charge with the same model and style (or offer an alternative solution if the exact product is unavailable).

To help us resolve this as quickly as possible, please:

• Provide a detailed description of the issue.
• Attach at least one clear photo or video showing the problem.

For the full terms, coverage periods, and exclusions, please see our Warranty Page.