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Products & Warranty
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Products & Warranty
Mous Warranty
5
What is your Warranty Policy?
I think my product is faulty!
My device is broken - can you help?
Can I upgrade/recycle my old case?
Does the Warranty apply to gifts?
General Product
5
Are Mous cases waterproof?
Why can't I see a case for my phone?
How do I insert/remove my phone?
What's different about Limitless 5.0?
I've received the wrong product!
iPhone 15
3
Which iPhone 15 cases are you doing?
Can I use my iPhone 14 case for the iPhone 15?
Which accessories will work with your iPhone 15 cases?
Apple Watch Straps
5
Will this fit my Apple Watch?
Will this fit my wrist?
I have sensitive skin - will this strap irritate it?
Can I use this Apple Watch strap with my Galaxy Watch?
How easy is it to attach and remove this Apple Watch strap?
Limitless
5
Limitless Range Differences
Is Limitless 3.0 MagSafe Compatible?
Which material is the most protective?
Do magnets affect medical devices?
Do magnets affect credit cards?
MacBook Pro Sleeves
4
Which MacBook Pro fits your case?
Is the MacBook Pro case waterproof?
Is the MacBook Pro case grippy?
MacBook Pro Sleeves
Clarity & Infinity
5
Difference between Clarity & Infinity
Difference between Clarity & Clarity Lite
Is Clarity MagSafe Compatible?
Do clear phone cases yellow over time?
Do clear phone cases scratch easily?
iPad Cases
4
Which iPads do your cases fit?
How do the 2020/21 iPad Pro models differ?
Are your iPad cases protective?
How do I insert/remove my iPad?
Screen Protectors
2
How do I apply my screen protector?
Which Screen Protector should I buy?
Wireless Charging
3
Do your chargers work with any case?
What charger options do you have?
Why isn't my charger working?
AirPods Cases
2
How do I safely remove my AirPods case?
My AirPods lid won't stick down!
AirTag Keychain Cases
2
What are AirTags?
Are your AirTag cases secure?
Universal IntraLock™ Convertor
6
Does the IntraLock™ convertor work with wireless charging?
Is the IntraLock™ convertor compatible with every phone case?
Is the IntraLock™ convertor MagSafe® compatible?
Can I attach the IntraLock™ convertor directly to my phone?
I can’t remove the adhesive film from the IntraLock™ convertor. What should I do?
See all 6 articles
IntraLock™ Kits
5
What is IntraLock™ technology?
Why are you selling kits?
What are Evolution cycle kits?
What are Evolution creation kits?
Can I buy more products to use with the products in the kits?
IntraLock™ Bike Mount
5
Is this bike mount compatible with Limitless 4.0 or Limitless 3.0?
Will this mount fit my bike?
Is this mount waterproof?
What’s the maximum torque I should apply to the hex bolt?
The buttons on my IntraLock™ accessory are too stiff
IntraLock™ Universal Accessory Adaptor
4
Is the universal accessory adaptor compatible with Limitless 4.0 or Limitless 3.0?
Will this adaptor work with my GoPro® mounts?
Does this adaptor include an M5 screw?
Is this adaptor waterproof?
JOBY
8
Why are you selling JOBY products?
How long is the TelePod™ SPORT?
Is the TelePod™ SPORT waterproof?
How do I adjust the angle of the GorillaPod® 500 Action joints?
Can I remove the GorillaPod® Arm from the Suction Cup?
See all 8 articles