We make products we’re confident you can rely on, but if something doesn't quite go to plan, then we've got your back! To make a claim, contact our Customer Experience team with details of the issue (high-resolution photos showing the defect help a lot!).

Check our Warranty page for the full details and to check if you’re eligible, but here's the top line:

• Hard cases (Phone, iPad, AirPods, and Screen Protectors): Limited Lifetime warranty (25 years)
• Bags, Pouches and Sleeves: Limited Lifetime warranty (25 years)
• Modular accessories (Wallets, Mounts, Wireless Chargers): 2-year warranty
• Wrist Straps, Phone Slings, AirTag Cases, and Watch Straps: 2-year warranty
• Cables and Adaptors: 1-year warranty 
• Thin cases (Minimalist and Super Thin): 1-year warranty 
• Phone Rings: 1-year warranty

If your claim is valid, we’ll replace your product with a new one of the same model and style, free of charge. Warranty covers manufacturing defects only; it does not cover wear and tear, drops/falls, liquid damage, or similar issues. Products that have been refunded are not eligible for warranty claims.