We make products we’re confident you can rely on, but if something doesn't quite go to plan, then we've got your back! To make a claim, you’ll need to get in touch with our Customer Experience team. If your issue is deemed to be valid, we will replace the item at no charge with a new product of the same model and style.
Check our Warranty page for the full details and to check if you’re eligible, but here's the top line:
- Our hard cases (that’s phone cases, iPad cases, AirPods cases, etc.) have a limited lifetime warranty.
- Our modular accessories (that’s wallets, mounts and chargers) have a 2-year warranty.
- Our bags and sleeves have a limited lifetime warranty.
- Our straps, keychains, etc. have a 2-year warranty.
- Our cables and adaptors, thin phone cases, and phone rings have a 1-year warranty
The warranty relates to manufacturing defects only. It does not cover any problem or damage to an item that is caused by or originates from wear and tear, drops/falls, liquid damage, etc. For the full list of exclusions, please see our Warranty page. Please note that our Warranty only applies to an original, purchased item. Any product which has already been issued as a warranty replacement is not subject to the same policy and will not be replaced again. Goodwill items are also not covered.