We are so sorry to hear about this, and completely understand that it is an upsetting situation. We truly believe in our products’ protective abilities, but we do not claim that they make the devices inside indestructible, and unfortunately a device can still become damaged, even with a protective case on. 

Whilst we are unable to cover the cost of any device repairs or replacements, we always want to do our best to help where we can. Please get in touch if you'd like to speak to a member of our Customer Experience team.