We know it’s frustrating to have a warranty claim denied and we’re sorry if that happened to you under our old policy.

With the updated warranty, we’re offering replacements to customers whose valid claim was previously denied because they’d already had one replacement. This applies even if your purchase was made before the policy change.

Just contact our Customer Experience team with your original order number. We’ll review your past ticket and, if it matches this situation, we’ll send you a replacement free of charge.